Return Policy

Provisions In-Store Return Policy

Return Requirements

• In-Store Only: All returns must be processed in person at our physical storefront.
• Timeframe: You have 30 calendar days to return an item from the date of purchase.
• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required for all return transactions.

Refunds

• Inspection: We will inspect the item immediately upon your arrival.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive the credit according to your card issuer’s policies.

Alcohol & Perishables

• Alcoholic Beverages: Per Massachusetts jurisdiction, returns on wine, beer, or spirits are generally only accepted if the product is defective (e.g., spoiled or "corked").
• Perishables: Fresh food items and other perishable goods are non-returnable.

Contact & Location

If you have questions regarding a specific item, please visit us or reach out via the details below:

• Flagship Store Address: 150 Main Street Suite 10, Northampton, MA 01060
• Contact Email: info@provisionswine.com
• Website: provisionswine.com